Need to make an insurance claim?
Call us first, we can guide you through the process.
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If you are involved in a car accident and it is determined that you were at fault, your insurance company will generally be responsible for covering the cost of repairs to both your vehicle and the other driver's vehicle.
We understand that being in a car accident can be stressful, especially if you are deemed to be at fault. That's why we are here to help you through the process. Our experienced team can assist you with your insurance claim and arrange your vehicle repairs. We can take care of everything from the initial tow to the delivery of your repaired vehicle, you can rest assured that your vehicle is in good hands.
If you’d prefer to start the process online fill out the form below and we will get in touch with you.
Get Started
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If you've been involved in a not-at-fault accident, don't worry - we're here to help. If you are deemed to be not at fault in the accident, the other driver's insurance company will usually be responsible for covering the costs of repairs. We understand that the aftermath of an accident can be stressful and overwhelming, that's why we recommend calling us first. Our expert team will guide you through the process and take care of all the details, so you don't have to.
We'll deal directly with the insurance companies to get you and your vehicle taken care of quickly and efficiently. Our team has the experience and expertise to handle all aspects of the repair process, from the initial tow and assessing the damage all the way through to the final delivery of your repaired vehicle. We can also assist with a like-for-like replacement vehicle, keeping you on the road.
If you’d prefer to start the process online fill out the form below and we will get in touch with you.
Do You Have Choice of Repairer?
Many people don’t realise that some insurance policies restrict who can repair their vehicle, while others allow choice of repairer with certain conditions. It’s important to check the details of your policy before making a claim to ensure you understand your rights and options.
Why Choice of Repairer Matters
Having the freedom to choose your repairer ensures that:
You can select a trusted professional with a proven track record for quality work.
Your vehicle receives the care and attention it deserves, rather than being processed through a high-volume repair network.
Repairs focus on quality craftsmanship and attention to detail, rather than meeting insurer-driven cost targets.
At Gisborne Smash Repairs, we believe you should have full control over who works on your vehicle.
Ensuring the Best Repairs for Your Vehicle
Your vehicle is an important asset, and you should feel confident that it is being repaired by skilled professionals who prioritise safety and quality. Here’s how to make sure you’re getting the best service possible:
1. Do Your Research
Ask around—friends, family, and online reviews can help you find a trusted repairer with a strong reputation. If possible, visit the workshop and check the quality of past repairs.
2. Get a Quote and Ask Questions
A good repairer will provide a clear, detailed quote and explain the repair process. You should know exactly what work will be done before committing.
3. Check Your Insurance Policy
Some policies allow full freedom of choice, while others may require additional steps, such as obtaining multiple quotes. If your insurer recommends a repairer, ask why and check if you have the right to choose your own.
4. Know Your Rights
If you feel pressured to use a repairer you’re not comfortable with, ask for clarification on your policy terms and seek advice if needed. Your vehicle is your property, and you should have confidence in the people repairing it.
At Gisborne Smash Repairs, we understand that navigating insurance claims can be complex. Our team is here to assist you in understanding your policy, liaising with insurers, and ensuring you receive high-quality repairs without compromise.
Need assistance with your insurance claim? Get in touch with us for expert guidance.
We take care of you and your vehicle.
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Step 1 - Contact us
If you've been in an accident, give us a call and our expert team will guide you through the process. We'll take care of all the details and deal directly with the insurance companies to get you and your vehicle taken care of.
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Step 2 - Repairs
Our team of qualified experts will work on your vehicle using advanced technology and systems to ensure superior results. We take pride in our workmanship and stand behind the quality of our services with a lifetime guarantee on repairs.
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Step 3 - Keeping you on the road
We understand that being without a vehicle can be a major inconvenience, so if you’ve had a not-at-fault accident, we offer a free like-for-like replacement vehicle delivered directly to you, while we work on your vehicle.
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Step 4 - Delivery
Once your vehicle is repaired, we arrange for its delivery directly to you, detailed and in pre-accident condition.